Cancellation Policy

Thank you for choosing Sara Mobiles and Electronics. Please read our cancellation and refund policies carefully before making a purchase.

Terms and Conditions for Cancellation

• Cancellations will be taken into consideration at any time before the delivery of the product.
• If you cancel your order before it has been shipped, we will refund the entire amount.
• Cancellation will not be accepted for orders placed under the Same Day Delivery category.
• If your product has shipped but has not yet been delivered, please contact Customer Support and inform them of the same.
• If you have already received the product, it will only be eligible for replacement in cases where there are verified defects with the product.
• When the product is delivered by courier and the customer does not accept the package, a two-way shipment charge will be collected from the customer.

Replacement Policy (Damaged / Defective Items Only)

We at Sara Mobiles and Electronics strive to provide high-quality electronic products. All sales are final and we do not accept general returns or exchanges. However, if you receive a damaged or defective product, Sara Mobiles and Electronics will assist you with a replacement or refund in accordance with the following policy:

• Replacements are only accepted for items that arrive damaged or defective.
• Proof of damage or defect must be provided within 48 hours of delivery.
• Products must include all original packaging, accessories, manuals, cables, and any other items that were originally included.
• Items without a valid, readable, and untampered serial number will not be eligible for replacement.
• If you receive a package that appears tampered with, please do not accept it and contact our customer care immediately.
• Refunds will be processed within 7–10 working days once we receive the product. Shipping charges may be deducted unless the issue is due to our error or a defective item.
• Refunds for payments made via Cash on Delivery (COD) may take longer as they depend on courier settlement.
• Sara Mobiles and Electronics reserves the right to accept or reject replacement/refund requests at its sole discretion.

How to Report a Damaged or Defective Item

To report a damaged or defective item, please contact our Customer Care team via the details provided below. You will need to share:

• Your Order Number
• Clear photos of the damaged or defective item
• Description of the issue
• Bank account details for refund (if applicable): Account Holder Name, Bank Name, Account Number, and IFSC Code

Grievance Officer

In case of escalation of customer service enquiries regarding defects or service complaints, please contact our Grievance Officer at the address below:

This policy is subject to change without prior notice. Please check this page periodically for updates.