Sara Care

Coverage terms

# SARA CARE – TERMS & CONDITIONS **Sara Mobiles – Device Protection & Care Plans** ## 1. General Terms 1. Sara Care is an optional device protection and service package offered to customers purchasing eligible products through Sara Mobiles. 2. By purchasing Sara Care, the customer agrees to these Terms & Conditions. 3. Sara Care benefits are applicable only to the device mentioned on the original purchase invoice and successfully registered under the plan. 4. The plan is non-transferable and is applicable only to the registered customer and device. 5. The benefits, coverage and service availability depend on the specific Sara Care package purchased. ## 2. Plan Pricing & Payment 1. All Sara Care package prices are upfront package charges and are inclusive of 18% GST. 2. Each plan duration has its own applicable package price. 3. The two-year package price is a one-time consolidated charge and must not be multiplied by two. 4. The customer must pay the applicable package amount at the time of purchase. 5. Sara Care charges are separate from the device purchase price. 6. Sara Care package charges are not eligible for ordinary device coupons, promotional discounts, cashback or complimentary gift offers unless specifically mentioned in the offer terms. ## 3. Coverage & Benefits 1. Coverage is limited to the benefits explicitly mentioned in the selected Sara Care package. 2. The applicable coverage period starts from the date specified in the plan confirmation. 3. Services may include eligible repairs, protection benefits, extended warranty or other services depending on the selected package. 4. Any repair or replacement must be approved through the authorised Sara Care claim process. 5. Repair or replacement decisions will be based on the applicable package coverage and technical inspection. 6. Accessories, chargers, cables and other bundled items are excluded unless specifically mentioned in the package. ## 4. Exclusions Sara Care does not cover the following unless expressly included in the purchased package: 1. Theft, loss or disappearance of the device. 2. Intentional damage, misuse or deliberate negligence. 3. Damage caused before the plan activation date. 4. Cosmetic damage, including scratches, dents, discoloration and minor wear and tear. 5. Damage caused by unauthorised repairs, modifications or tampering. 6. Damage resulting from improper usage, unauthorised software modifications or rooting. 7. Damage caused by fire, floods, earthquakes or other natural disasters. 8. Damage to accessories and complimentary products. 9. Data loss, data recovery, software reinstallation or third-party application issues. 10. Any defect or damage already covered by the manufacturer's warranty or another protection plan. 11. Any damage resulting from failure to follow the manufacturer's operating and maintenance instructions. 12. Any claim involving altered, removed or tampered IMEI or serial numbers. ## 5. Claim & Service Process 1. Customers must contact Sara Mobiles or the designated Sara Care service partner to initiate a claim. 2. Customers must provide the original purchase invoice, Sara Care plan confirmation and device identification details. 3. The device may be required for physical inspection and technical diagnosis. 4. Claims are subject to verification and approval. 5. Repair or replacement will be provided according to the applicable package benefits. 6. If the device is found to be outside the coverage scope, the customer may be required to pay the applicable repair charges. 7. Service timelines depend on inspection results, spare-part availability and authorised service centre operations. ## 6. Cancellation & Refund Policy 1. Cancellation requests must be submitted through the original purchase channel. 2. Refund eligibility will be determined according to the applicable plan-specific refund policy and statutory consumer rights. 3. A plan that has already been used for an approved claim may not qualify for a full refund. 4. Refunds, where approved, will be processed through the original payment method or applicable payment channel. 5. Processing timelines may vary depending on the payment provider and banking institution. 6. Device returns and Sara Care cancellations are separate processes and will be handled according to their respective policies. 7. No cancellation or refund restriction under these terms will override any mandatory rights available to customers under applicable Indian law. ## 7. Customer Responsibilities 1. Customers must provide accurate personal, contact and device information during plan registration. 2. Customers must retain their original purchase invoice and plan confirmation. 3. Customers must take reasonable care of the registered device. 4. Customers must report any covered incident promptly. 5. Customers must cooperate with inspection, verification and documentation requirements. ## 8. Limitation of Liability 1. Sara Care is limited to the specific services and benefits mentioned in the purchased package. 2. Sara Mobiles shall not be responsible for indirect losses, loss of business, loss of data or inconvenience arising from device downtime, except where liability cannot legally be excluded. 3. Repair and replacement services may depend on spare-part availability and authorised service partner capabilities. 4. Nothing in these terms limits any consumer rights or remedies that cannot legally be excluded. ## 9. Amendments & Policy Updates 1. Sara Mobiles reserves the right to revise Sara Care policies for future purchases. 2. Changes will not retrospectively remove benefits already purchased by customers. 3. The terms applicable at the time of purchase will govern the customer's plan, subject to applicable law. ## 10. Governing Law & Jurisdiction These Terms & Conditions shall be governed by the laws of India, including applicable consumer protection laws. Any dispute shall be handled by the competent courts and consumer dispute redressal authorities having jurisdiction under applicable law. ## 11. Customer Acceptance By purchasing Sara Care, the customer confirms that they: - Have read and understood the Terms & Conditions. - Understand the coverage limitations and exclusions. - Have selected the appropriate Sara Care package. - Agree to the applicable plan-specific terms and conditions. **Sara Mobiles – Sara Care** *Your Device. Our Care. Peace of Mind.*

Coverage begins on delivery / collection, according to these terms.